Frequently Asked Questions
Everything you need to know about bringing Jimmy into your home.
What is the typical delivery timeframe for furniture?
Most of our standard home pieces ship within 5-7 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer a warranty on your products?
Yes, all Jimmy home products come with a 1-year limited warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture pieces are final sale.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's portal to monitor your shipment's progress.
Are the materials used in your furniture sustainable?
At Jimmy, we prioritize sustainability. We source FSC-certified wood and eco-friendly textiles whenever possible to ensure our products are as kind to the planet as they are to your home.
Do you provide assembly services?
Many of our items ship pre-assembled. For larger pieces requiring setup, we offer an optional professional assembly service at checkout for a flat-rate fee.